What You Should Know: IntelyCare, the leading total healthcare talent solution in post-acute care, today introduced a new technology partnership with UKG, a leading provider of HR, payroll, and workforce management solutions for all people.IntelyCare's AI-based platform and per-diem matching technology enable healthcare organizations to increase census revenue and cut staffing costs. With more than 315 technology and services partners, UKG provides one of the largest and most
Read More
Patient Experience| How Digital Health Solutions is Transforming the Patient Experience | |News, Analysis, Insights - HIT Consultant
Bringing The Customer Voice to Life in Healthcare
Voice is a powerful tool. The average person speaks about 7,000 words daily (although anyone who’s spent time around young children knows that estimate is probably low). Yet amid healthcare organizations building a more customer-centric approach to customer experience (CX), many have not included a key piece of the CX puzzle: analyzing the voice of the customer. The value of unstructured data Healthcare organizations use a variety of existing touchpoints to connect with their customers.
Read More
LifeOmic Launches Patient Engagement App to Automate Patient Pathways
What You Should Know: LifeOmic, a healthcare technology company powering precision health with its end-to-end software solution, the LifeOmic Platform, today announced the launch of its Patient Mobile App. LifeOmic’s Patient Mobile App enables the two-way connection between the healthcare team and patient. With the LifeOmic Patient Mobile App, healthcare providers have access to a highly configurable solution that integrates directly into their existingworkflows to meet
Read More
Thinking Beyond CRM to Reach Healthcare Consumers
A new type of purpose-built technology is necessary to manage patient relationships. Customer relationship management (CRM) systems are commonplace in nearly every industry, though their use in healthcare is complicated. Healthcare is incredibly complex and unique in many ways, and many generic CRM or CRM-like solutions address only one or two elements of the patient journey, such as appointment scheduling and reminders, without factoring in personal needs and preferences, health histories,
Read More
Optimizing Patient Experience: How Virtual Offerings are Changing The Healthcare Climate As We Know It
Providing patients with a positive health outcome is always the priority for their healthcare provider. The journey to accomplishing this goal can often be an uphill challenge with many variables at play. Providers are tasked with not only delivering a positive health outcome but also with the patient experience and level of satisfaction as they make their way through their healthcare journey. Since the Covid-19 pandemic and the emergence of virtual healthcare, the healthcare industry has
Read More
Intermountain Health Expands Relationship with Kyruus for Rebranded Digital Patient Experience
What You Should Know: - Intermountain Health announced it is expanding the use of Kyruus’ ProviderMatch® platform to power a new digital patient experience initiative. - This expansion builds on an existing relationship with Kyruus via legacy SCL Health (now Intermountain) in which Kyruus overhauled the system’s provider directory and replaced its existing online scheduling solution, which in less than a year, yielded a 21% increase in appointments scheduled online. - As
Read More
The Importance of Employee Recognition Programs in the Healthcare Industry
Hiring and retaining top-quality candidates in the healthcare sector has been a significant challenge. Aside from the risk of working around patients infected with diseases, as we saw during the COVID-19 outbreak, they are also faced with several difficulties. The healthcare industry needs effective and efficient retention strategies because of a talent shortage, high turnover rates, and heavy competition for top candidates. Healthcare workers have a complex routine of responsibilities.
Read More
KLAS: Independent Ambulatory Patient Portals Performance 2023
What You Should Know: Patient portals (tools used by healthcare providers to engage with patients) can greatly influence a patient’s ability to seek and receive care. Since the outbreak of COVID-19, healthcare organizations have become keenly interested in technology that gives patients ownership of their health and enhances office efficiencies.Though KLAS has historically looked at how portals perform in the IDN setting, this report examines the experience of customers in the independent
Read More
Key Challenges and Solutions to Enhance the Post-Procedure Experience
What You Should Know: - Abbott today released the latest installment in the company’s multi-year Beyond Intervention series of global healthcare market research designed to uncover challenges that arise within the patient journey of people living with cardiovascular disease and to identify opportunities for patient care improvement. - The latest report stems from a survey of more than 2,000 patients, physicians and healthcare leaders, and reveals
Read More
Accenture Report Reveals Staggering Health Inequities and the Role of US Healthcare Ecosystem in Addressing Them
What You Should Know: - Health equity – or the lack thereof – is one of the biggest challenges facing US healthcare organizations today. - A new report from Accenture, US health inequity: beyond the statistics, analyzes the role US healthcare ecosystem participants can play in addressing health inequities due to race and ethnicity. The statistics are staggering. Analysing Key Trends Concerning Health Inequities To understand the human and economic
Read More
